Submit a request – Beyond App

Your email address

First name

Last Name

What is your query about?

What is the nature of your query (mobile)?

How did you make your payment?

What is the nature of your query

Faulty Item(s)

Item(s) to Return

Has your order been delivered in the last 60 days?

Have you included a photo of the fault?

What best describes your query?

Order ID Number

Tracking Number

What best describes your query?

Other Subscription / Payment Management

What's the reason for this refund?

Please clarify the issue

Different issue

Are you having this issue on your mobile phone, or computer?

Your device type

Your device make & model

e.g. iPhone 13 or Samsung Galaxy S22+ etc.

Your device operating system version

e.g. iOS 15 or Android 10.0 etc.

Other Tech Support Query

What browser do you use?

Other Browser

What Operating System do you use?

Other operating system

The app is not working as expected

Where did the app freeze?

Other freezing issue

What's the last thing you saw before the app crashed?

Other crashing issue

What can you not switch?

What can you not delete?

What can you not complete?

What sound isn't working?

General queries

Other general query

Other sound issues

What best describes your query?

Other General App Use(optional)

How is the item faulty?

Other faulty item

Reason for return

Your workout guide / plan

App version

You can check which version you have installed at the bottom of the Settings menu (to get there just tap the gear icon on the top right corner of the "Plan" tab). The app version is always in this format: X.X.X / vXX (e.g. 1.4.2 / v26).

What best describes your query?

Issue with size

Please provide more detail

Other detail

To proceed, please confirm that the item(s) are eligible for a return. Namely, this means it (they) should be in the original unwashed and unworn condition with all relevant tags still attached.

Description

Attachments

Add file or drop files here