Submit a request – Beyond App

Your email address

Your full name

What is the nature of your query?

What best describes your query?

What's the reason for this refund?

Please clarify the issue

What best describes your query?

What's not working as expected?

What content/feature is missing?

What can you not complete?

What can you not delete?

What can you not switch?

What sound isn't working?

What's the last thing you saw before the app crashed?

Where did the app freeze

Your workout guide / plan

Your device type

Your device make & model

e.g. iPhone 8 or Samsung Galaxy S9+ etc.

Your device operating system version

e.g. iOS 13.1 or Android 10.0 etc.

Your app version

You can check which version you have installed at the bottom of the Settings menu (to get there just tap the gear icon on the top right corner of the home tab). The app version is always in this format: X.X.X / vXX (e.g. 1.4.2 / v26).

What best describes your query?

Can you still use other parts of the app?

Description

Please describe your query in the box above. Our support team will get back to you as soon as possible.

Please make sure to send us a screen recording / screenshot of the issue taking place so that we can investigate the issue further.

For help with this please find more information here for Apple https://support.apple.com/en-gb/HT207935 or here for Android https://www.apptamin.com/blog/screen-recorder-for-android/

Attachments

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