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  1. Beyond App
  2. Physical Products Support

Physical Products Support

Beyond. Products

  • What materials do you use to make your products?
  • Where are your products manufactured?
  • Is your manufacturing process sustainable?
  • Is your manufacturing process ethical?
  • How can I expect my order to be packaged?
  • How can I clean and store my product?

Orders & Payments

  • How can I place an order for your barbell pad?
  • Where is my order confirmation email?
  • What methods of payment do you accept?
  • I have enough money available so why won't my payment go through?
  • Can I change my order?
  • What can I do if I entered the wrong delivery address?
See all 7 articles

Shipping

  • Shipping options & costs
  • How can I track my order delivery?
  • Can I have my parcel redirected to a different address?
  • I entered the wrong delivery / shipping address
  • Where is my order or has it been dispatched?
  • My order tracking is not working / updating
See all 8 articles

Returns & Refunds

  • Can I exchange / return my physical order?
  • What can I do if my product is faulty?
  • Where can I find your terms and conditions?