Support Center
FAQ
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Beyond.
- How many workouts can I access on the app?
- Are the workouts and meals suitable for me?
- What equipment is required for the workouts?
- How can I create / update my meal plan?
- Where can I find the shopping list?
- How can I change my workout plan?
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Subscriptions & Payments
- How can I purchase a subscription?
- Does my subscription auto-renew?
- Can I change my payment card details?
- Do you offer refunds?
- How can I cancel my subscription?
- How do I change my subscription type?
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Technical Support
- How can I reset my password?
- Have I lost my progress?
- What can I do if the app is not working?
- How do I report a potential bug?
- Is Beyond. available in my country?
- Can I access Beyond. on my Apple Watch?
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Beyond. Products
- What materials do you use to make your products?
- Where are your products manufactured?
- Is your manufacturing process sustainable?
- Is your manufacturing process ethical?
- How can I expect my order to be packaged?
- How can I clean and store my product?
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Orders & Payments
- How can I place an order for your barbell pad?
- Where is my order confirmation email?
- What methods of payment do you accept?
- I have enough money available so why won't my payment go through?
- Can I change my order?
- What can I do if I entered the wrong delivery address?
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Shipping
- Shipping options & costs
- How can I track my order delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery / shipping address
- Where is my order or has it been dispatched?
- My order tracking is not working / updating
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Returns & Refunds
- Can I exchange / return my physical order?
- What can I do if my product is faulty?
- Where can I find your terms and conditions?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.